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How to solve Windows 8.1 Crashes

Windows 8.1 is designed to deal with complaints of Windows 8 users, and also Windows 8.1 received improved positive response than Windows 8. But also sometimes, Windows 8.1 abruptly stops working and crashes. This isn’t even Windows fault-these are also caused by unsuitable software and PC configurations.


Have you brought a new Windows 8.1  computer or laptop, or updates your old version of  Windows with Windows 8.1 and found that the programs keep crashing whenever you use them?

So, here are some solutions to fix the Windows 8.1 crashes problem:

  1. Refresh the PC.
  2. Run your computer in Safe mode.
  3. Stop Delayed Windows updates.
  4. Uninstall Incompatible Updates.
  5. Perform System Restore.

Refresh your PC

Quick method: press ‘Windows key + X’ > select Search>Type “Refresh your PC” in the search box>click on the ‘Setting’ icon. Open from the search results and go through on-screen instruction.


  1. Open ‘Settings’.
  2. Click on ‘Change PC settings.’
  3. Click on ‘Update and recovery.’ It is at the bottom of the PC settings menu.
  4. Click on ‘Recovery’ under Update and recovery to open it.
  5. Click on ‘Get started’ button below “Refresh your PC without affecting your files.”

Run your computer in Safe Mode

The crashing problem may be due to one or more startup programs. To identify this is the cause of the crashing, run the computer in safe mode. If In Safe mode it works fine, then recognize the problematic startup program and disable it from running automatically.

To do this,

  1. Press together ‘Ctrl + Alt + Delete’ key.
  2. Now, click on the ‘Power’ icon at the bottom right corner of the screen.
  3. Press & Hold the ‘Shift’ key of your keyboard.
  4. Choose ‘Restart’ from the Power context options.

(Now, Your computer will restart, and Windows Startup Settings page will appear on your screen.)

  1. Select ‘Safe Mode’ and hit Enter.

(Wait to start, if your computer runs perfectly in startup mode, then continue.)

  1. Press ‘Windows key + X’, and select ‘Task Manager.’
  2. Click on ‘More details.’
  3. Click on the ‘Startup tab.’
  4. Disable the entire items of the list, except Microsoft programs and antivirus.
  5. Close ‘Task Manager’ and restart your computer in the normal mode as usual.

Stop Delayed Windows Updates

Unfinished, delayed and pending Windows Updates also may be the reason of Crashing. To stop all delayed Windows updates.

  1. Press ‘Windows key + X’.
  2. Click ‘Command Prompt (Admin)’.
  3. Type the below command:

dism.exe /image:C: /cleanup-image /revertpendingactions

Takeown /f C:Windowswinsxspending.xml

Ren C:Windowswinsxspending.xml pending.old

Uninstall Incompatible Updates

  1. Press ‘Windows key + C’.
  2. Click on the ‘Search box’ into the Charms bar.
  3. Type ‘view installed updates’ inside the search box.
  4. Click on the ‘Settings’ icon.
  5. Click ‘View installed updates’ from the results.
  6. Now, click on ‘Installed on’ tab and sort the updates in a date-wise manner.
  7. Right-click an update and select ‘Uninstall,’ or Select the program and click on ‘Uninstall’ tab.

Perform System Restore

This problem is typical experience due to some recent system/Settings changes. Restore your computer to an earlier status, so that any recent changes will be undone.

  1. Press ‘Windows key + X’.
  2. Click on the ‘Search’ box.
  3. Type ‘System Restore’ in the search box.
  4. Click on the ‘Settings’ icon.
  5. Click on ‘Create a restore point’ from the results.
  6. Click on the ‘System Protection’ tab into the System Properties window.
  7. Click on ‘System Restore’ button.
  8. Click ‘Next.’
  9. Choose a restore point and then click on the ‘Next’ button.

Hope the above solutions will help in fixing the Windows crashing problems.

Jack Tucker is a Microsoft Office expert and has been working in the technical industry from last 10 year. As a technical expert, he has written technical blogs, manuals, white papers, and reviews for many websites such as

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